Terms of Service

These Terms of Service govern access to and use of the Ovanta website at ovanta.co.za and the Ovanta business management platform at app.ovanta.co.za. Ovanta is a product and service owned and operated by Lnq Group Technologies (Pty) Ltd ("Lnq Group Technologies", "we", "us" or "our"). References to Ovanta in these Terms refer to the Ovanta platform and services provided by Lnq Group Technologies (Pty) Ltd.

By creating an account, starting a trial, subscribing to a plan, accessing an organisation workspace or otherwise using Ovanta, you agree to these Terms. If you use Ovanta on behalf of an organisation, you confirm that you are authorised to accept these Terms on that organisation's behalf.

If you do not agree to these Terms, you must not use the platform.

Ovanta is a cloud-based business management platform designed to support operational processes including inventory, products, warehouses, locations, suppliers, procurement, purchase requisitions, purchase orders, receiving, stock movements, stock counts, sales, approvals, users, permissions, reporting and related business workflows.

Features available to an organisation may depend on its subscription plan, configuration, assigned user permissions and the current version of the platform.

Ovanta may improve, modify, replace or add functionality as the platform develops, subject to applicable law and any commitments expressly agreed with an organisation.

Ovanta is intended primarily for business and organisational use.

A person creating or administering an organisation workspace must have authority to act for that organisation and must provide information that is accurate and reasonably complete.

A user must not create an account using false information, impersonate another person or organisation, or use Ovanta where doing so would violate applicable law.

Each organisation using Ovanta operates within its own workspace. Organisation information, users, settings, operational records and branding are associated with that workspace.

The person or persons assigned appropriate administrative authority within an organisation are responsible for configuring the workspace, inviting or managing users and assigning suitable roles and permissions.

An organisation is responsible for activity performed through accounts it has authorised, subject to Ovanta's own legal and security obligations.

Ovanta is a multi-tenant SaaS platform. Multiple organisations may use shared application and infrastructure components while organisation data is logically separated through tenant-aware controls.

Users may access only organisations and records for which they are authorised.

Attempting to bypass organisation isolation, access another organisation's information, manipulate tenant identifiers or defeat security controls is strictly prohibited and may result in immediate suspension or termination.

Users are responsible for maintaining the confidentiality and security of their login credentials and for taking reasonable steps to protect devices and email accounts used to access Ovanta.

Users must not share passwords or authentication credentials in a way that defeats individual accountability or access controls.

If unauthorised access or compromise is suspected, the user or organisation should notify Ovanta promptly and take reasonable steps to secure the affected account.

Ovanta may provide role-based permissions and approval controls that determine which actions a user may perform.

Organisations are responsible for assigning access appropriate to each user's responsibilities and reviewing that access when responsibilities change.

A subscription plan may make a module available to an organisation while a particular user's role may still restrict that user's ability to view or perform specific actions.

As between Ovanta and an organisation using the platform, the organisation retains its rights in the business information it enters, imports or generates through its use of Ovanta, subject to third-party rights and applicable law.

The organisation grants Ovanta the limited rights reasonably necessary to host, process, transmit, back up and otherwise handle that information for the purpose of operating, securing, supporting and improving the service.

Ovanta does not acquire ownership of an organisation's business records merely because those records are stored in the platform.

Organisations are responsible for the legality, accuracy and appropriateness of information they enter or import into Ovanta.

An organisation must have the necessary authority or lawful basis to process personal information, confidential information or other third-party information placed in its workspace.

Ovanta is not responsible for business decisions made solely on the basis of inaccurate, incomplete or incorrectly configured information supplied by an organisation or its users.

Ovanta may be used only for lawful business purposes and in accordance with these Terms.

Users must not use the service to commit fraud, distribute malicious software, interfere with the platform, probe or exploit security vulnerabilities without written authorisation, access information without authority, overload infrastructure, circumvent plan limits, reverse engineer protected components except where law expressly permits it, or use the service in a way that materially harms Ovanta or other organisations.

Users must not upload unlawful content or information they have no right to process.

Ovanta may offer a free trial for a stated period, currently presented as 14 days where that offer is available.

Trial features, limits and eligibility may differ from paid plans and may be changed for future trial registrations.

Unless Ovanta expressly states otherwise, a trial does not guarantee continued access after the trial period. Continued use may require selection and payment of an eligible subscription plan.

Ovanta offers subscription plans with different features, usage limits and access levels. The plan selected by an organisation determines the subscription-level capabilities available to that workspace.

Resource limits may apply to areas such as users, products, locations, warehouses or other platform resources. Some plans or negotiated arrangements may provide unlimited or custom limits.

Current plan descriptions on the Ovanta pricing page form part of the commercial information presented when a subscription is selected, subject to these Terms and any specific written agreement.

Paid subscriptions are billed according to the billing cycle selected or otherwise agreed. Where recurring billing is enabled, the subscription may renew and payment may be requested for the next billing period in accordance with the selected arrangement and applicable law.

The organisation is responsible for ensuring that billing information is accurate and that an authorised payment method is available when payment becomes due.

Ovanta may use third-party payment providers, including PayFast, to process payments and recurring billing. The payment provider's own terms may also apply to the payment service it provides.

Subscription fees are those displayed or agreed when the organisation subscribes, subject to applicable taxes and any valid promotional or negotiated terms.

Ovanta may change pricing for future billing periods. Where required by law or reasonably appropriate, affected organisations will receive notice before a material pricing change takes effect.

An organisation remains responsible for taxes, duties or similar charges applicable to its purchase of the service, except taxes imposed directly on Ovanta's income.

If a payment fails or becomes overdue, Ovanta may notify the organisation and request that payment details or the subscription be corrected.

Subject to applicable law and any agreed grace period, continued non-payment may result in restrictions, suspension or termination of paid access.

Ovanta will not intentionally delete organisation data merely because a single payment attempt fails without considering the applicable account status, retention process and legal obligations.

Where the platform permits it, an organisation may upgrade, downgrade or otherwise change its subscription.

A change may affect available modules, limits, billing and future access to features. Ovanta may explain the effective date and billing effect before or when the change is confirmed.

If a downgrade would place current usage above the new plan's limits, Ovanta may restrict creation of additional resources or require the organisation to reduce usage before the downgrade can be fully applied. Existing records will not be arbitrarily reassigned to another organisation.

Where self-service cancellation is available, an organisation may request cancellation through the available subscription controls or another supported channel.

A cancellation may be scheduled for the end of the current paid billing period rather than terminating access immediately. The application may therefore remain active until the applicable period end date.

Nothing in these Terms limits a cancellation or cooling-off right that applies under mandatory law.

Refund eligibility depends on the circumstances, the subscription arrangement and applicable law.

Unless required by law or expressly agreed otherwise, fees already earned for a completed service period are not automatically refundable solely because an organisation stops using the service before the end of that period.

Where mandatory consumer rights apply, those rights take precedence over any inconsistent provision in these Terms.

Ovanta may provide tools for importing and exporting business information.

Organisations are responsible for reviewing import files, field mappings, identifiers, opening balances and other source information before committing an import.

Ovanta may validate imports and reject records that do not meet required formats, references, permissions, subscription limits or integrity rules. An import error does not necessarily indicate loss of information already stored in the platform.

Ovanta is designed to preserve traceable operational workflows. Completed transactions may therefore be corrected through returns, credit notes, adjustments, reversals or other controlled processes rather than by deleting historical records.

Organisations are responsible for reviewing transaction details before approval, posting, receiving, dispatching, invoicing or other final actions.

Audit records may be retained where reasonably necessary for security, accountability, transaction history and legal compliance.

Ovanta aims to provide a reliable service but does not guarantee that the website or platform will be uninterrupted or error-free at all times.

Availability may be affected by maintenance, upgrades, internet connectivity, third-party infrastructure, security events, force majeure events or other circumstances outside reasonable control.

Where reasonably practicable, Ovanta may communicate material planned maintenance or significant service interruptions.

Ovanta may add, modify, improve or retire functionality as the platform develops.

Changes may be made to improve security, performance, usability, legal compliance or product capabilities.

Ovanta will not intentionally make a material change for the purpose of depriving an organisation of a service already paid for, subject to necessary security, legal or technical changes and applicable law.

Ovanta may depend on or integrate with third-party services such as hosting, database, authentication, payment, email, monitoring or other technology providers.

Third-party services may be governed by their own terms and privacy practices.

Ovanta is not responsible for an independent third party's service beyond the extent required by applicable law, but will take reasonable steps to manage providers that are material to operating the platform.

Application and account support may be requested through support@ovanta.co.za or other support channels made available by Ovanta.

General enquiries about Ovanta, plans, pricing or getting started may be directed to hello@ovanta.co.za.

Support users should provide enough information to investigate an issue but should not send passwords, payment-card details, secret keys or unnecessary sensitive information.

Ovanta's processing of personal information is also governed by the Ovanta Privacy Policy.

Organisations using Ovanta remain responsible for their own compliance with applicable privacy and data-protection obligations in relation to information they collect and place in their workspaces.

Where Ovanta processes personal information on behalf of an organisation, the Ovanta Data Processing Agreement forms part of the contractual framework where applicable and is available at ovanta.co.za/dpa.

Lnq Group Technologies (Pty) Ltd, as owner and operator of Ovanta, and its licensors retain all rights in the Ovanta platform, website, software, designs, branding, logos, documentation, interfaces, underlying technology and other intellectual property, except for organisation data and third-party material.

Subject to these Terms and payment of applicable fees, Ovanta grants authorised users a limited, non-exclusive, non-transferable and revocable right to access and use the service for the organisation's internal business purposes during the applicable subscription or trial period.

These Terms do not transfer ownership of the Ovanta software or intellectual property to an organisation or user.

Users may provide suggestions, ideas or feedback about Ovanta.

Ovanta may use general feedback to improve the platform without an obligation to pay compensation, provided that Ovanta does not thereby acquire ownership of an organisation's confidential business data.

Each party should take reasonable steps to protect confidential information received from the other party and use it only for legitimate purposes connected with the service or relationship.

Confidentiality obligations do not apply to information that is lawfully public, independently developed without use of the confidential information, lawfully received from another source without confidentiality restriction, or required to be disclosed by law.

Ovanta may suspend access where reasonably necessary to protect the platform, investigate suspected unauthorised activity, address material non-payment, comply with law, prevent harm to another organisation or respond to a serious breach of these Terms.

Where circumstances reasonably permit, Ovanta may provide notice and an opportunity to correct the issue before suspension.

Immediate action may be taken where delay could create a security, legal, financial or data-protection risk.

An organisation may stop using Ovanta and may terminate its subscription through the applicable cancellation process.

Ovanta may terminate access for a material breach that is not remedied within a reasonable period after notice, or immediately where a serious breach, unlawful activity, security threat or other urgent risk justifies immediate termination.

Termination does not remove obligations that by their nature should survive termination, including outstanding payment obligations, intellectual-property protections, confidentiality obligations and applicable limitations of liability.

Organisation data may remain available for a limited period after cancellation or termination where required for reactivation, export, backup, billing, audit, legal or operational purposes.

Ovanta may subsequently delete or de-identify information that is no longer required, subject to applicable law, contractual commitments and backup cycles.

Organisations should export information they are required to retain before access ends where an export function is available.

Ovanta will use reasonable care in providing the service and will honour warranties or service standards that cannot lawfully be excluded.

Except for rights that cannot be excluded under applicable law, Ovanta does not warrant that every feature will meet every organisation's particular business, accounting, tax, regulatory or operational requirement, or that the platform will be uninterrupted or completely free from defects.

Organisations remain responsible for reviewing outputs, reports, stock figures, transaction details and business decisions made using the platform.

Ovanta is business management software. Information, reports, calculations and workflows produced by the platform are not legal, tax, accounting, financial or other regulated professional advice.

Organisations should obtain appropriate professional advice where required for their circumstances.

To the maximum extent permitted by applicable law, each party's liability should be interpreted reasonably in light of the nature of the service, the fees paid and the circumstances giving rise to the claim.

Ovanta will not exclude or limit liability where applicable law prohibits that exclusion or limitation.

To the extent permitted by law, Ovanta is not responsible for indirect or consequential loss arising solely from matters outside Ovanta's reasonable control, misuse of the service, unauthorised user actions, inaccurate organisation-supplied data or independent third-party services.

Nothing in these Terms is intended to waive, exclude or restrict a right or remedy that cannot lawfully be waived, excluded or restricted.

Where the Consumer Protection Act or another mandatory law applies to an organisation or user, these Terms must be interpreted consistently with those protections.

If a provision of these Terms conflicts with a mandatory legal right, the mandatory legal right prevails to the extent of the conflict.

To the extent permitted by law, an organisation is responsible for losses or claims resulting from its unlawful use of Ovanta, information it had no right to process, deliberate infringement of third-party rights or material breach of these Terms by its authorised users.

This provision does not require an organisation to compensate Ovanta for losses caused by Ovanta's own unlawful conduct, negligence where liability cannot lawfully be excluded, or matters for which Ovanta is legally responsible.

Neither party will be treated as having breached these Terms solely because performance is prevented or materially delayed by an event outside its reasonable control, provided that reasonable steps are taken to reduce the effect of the event where possible.

Examples may include major infrastructure failures, widespread internet outages, natural disasters, civil emergencies, government actions or other comparable events.

Payment obligations for services already properly provided are not automatically cancelled by such an event.

The parties agree that communications, notices, account actions, subscription selections and agreements may be concluded or delivered electronically where permitted by law.

A user may be required to click a button, tick a box, submit a form or perform another electronic action to confirm an instruction or agreement.

Electronic records generated by the platform may be retained as evidence of account, subscription and transaction activity, subject to applicable law.

Ovanta may send operational notices to the email address associated with an account or organisation, display notices within the platform, or publish notices on the website where appropriate.

Organisations are responsible for keeping their primary contact and billing contact information reasonably current.

Formal notices concerning Ovanta may be addressed to Lnq Group Technologies (Pty) Ltd using the contact information published on the Ovanta website unless another notice method has been expressly agreed.

Ovanta may update these Terms to reflect changes in the service, law, security requirements or business operations.

The latest version will be published on this page with an updated effective or revision date.

Where a change is material and affects an existing paid relationship, Ovanta may provide additional notice where reasonably appropriate or required by law.

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory law that applies otherwise.

The parties should first attempt in good faith to resolve a dispute through direct communication before commencing formal proceedings, without preventing either party from seeking urgent legal relief where necessary.

If a provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply where legally possible.

These Terms, the Privacy Policy, the Data Processing Agreement where applicable, the applicable subscription information and any additional written agreement expressly accepted by the parties form the applicable agreement concerning use of Ovanta.

If a separately signed agreement expressly states that one of its provisions overrides these Terms, the signed agreement will prevail to the extent of that inconsistency.

General enquiries about Ovanta, pricing, plans or getting started may be sent to hello@ovanta.co.za.

Organisations and users who need help with an existing account or the application may contact support@ovanta.co.za.

Ovanta is provided by Lnq Group Technologies (Pty) Ltd. Additional contact information is available on the Ovanta Contact page.